Can I move my current TV subscription from old TV to a new Smart TV?
Yes, you can move your TV subscription to a new TV. Please use this recommended App: Sky Media...
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How many devices allowed per subscription?
The main subscription is allowed for one device (one connection) only. Note: You can use your...
How to check my current subscription details and activation status including the Addon (Extra connection)?
To view your main subscription details and activation status including any extra devices...
How to renew my TV subscription?
To renew your TV subscription, you just need to wait 14 days before the TV subscription...
How to try the service before ordering the long subscription period?
Unfortunately, we don't have a free trial for a few hours. But you can order 48 hours to test...
I already renewed my TV subscription but still not working
If you already renewed the TV subscription and still not working, please follow the below steps:...
I am an existing customer and I would like to upgrade my subscription. How to do it?
You can upgrade your current subscription by doing the following steps: 1- Login to your online...
I am an existing customer. How to add extra devices (Connections) to my subscription?
You can add up to 3 extra devices (Connections) to your current subscription. You will get a 50%...
I am using Smart TV app and after 7 days, the app is asking to pay for activation. What to do?
All Smart TV apps are third-party apps. You have to pay the activation fees to the app company...
I have Android device. How I can use the subscription on it?
You can use any Android device (TV Box, Andriod TV, Tablet, Phone). Please do the following...
I have kids at home. Do you have adults channels?
No. We don't offer any adult (Porn) channels in our service. Our service is a family safe for...
I would like to become a reseller/ dealer. What is the process?
Become a reseller with “Arab IPTV” and earn extra income through a partnership with us, our...
The service was working but currently I can't able to watch (Black screen). What to do?
This issue will be solved by doing the following steps: 1- Turn the power off your device and...
Usually, I watch TV channels for one or two countries only. How I can hide or remove other countries or Categories?
Yes, you can hide one or more countries on your TV channel list or any category in Live TV,...
I can't renew Duplex Play App. What to do?
Currently, Duplex Play App has an issue and the App renewal is not available. They have some...
After I installed the Roku App, the app is no more exist in my apps list. What to do?
Recently, Roku has updated its software, and the developer mode can't be acceptable for some Roku...
How to watch Catch-Up Channels?
If you are using Andriod App and you want to watch the catchup channels, please do the following...
Can I use the subscription in different location?
Yes, you can use the subscription at any location.
What is the refund policy?
The refund policy is within 7 business days of the purchase date. Please submit a support...
I have AT&T Internet in USA but I can't login & watch the channels
Please do the following simple steps: Please see the quick tutorial video at the link...
I have Spectrum Internet in USA but I can't login to the App & I can't watch the channels
Please do the following steps to be able to log in through the App and watch the channels: Open...
